MDExpert Clinic Kft. – mdexpertclinic.hu
In force from: 9 September 2026 · Version: 1.0
Language note. This is an English translation of the Hungarian General Terms and Conditions (Terms and Conditions) published at mdexpertclinic.hu/felhasznalasi-feltetelek. The language of contract is Hungarian; in the event of any discrepancy, the Hungarian text prevails.
These General Terms and Conditions (hereinafter: the Terms) set out the conditions for using the services provided by MDExpert Clinic Korlátolt Felelősségű Társaság (hereinafter: the Service Provider or the Clinic).
| Company name | MDExpert Clinic Korlátolt Felelősségű Társaság |
|---|---|
| Registered office and place of care | 5 Rétköz Street, 1118 Budapest, Hungary |
| Company registration number | 01 09 451905 (Court of Registration of the Budapest-Capital Regional Court) |
| Tax number | 32447354-2-43 |
| Healthcare service provider licence number | 011595 |
| Represented by | László Kecskeméti, managing director |
| Telephone | +36 70 676 5885 |
| clinic@mdexpert.hu | |
| Website | https://mdexpertclinic.hu |
| Hosting provider | BlazeArts Kft. (Forpsi.hu), 39 Thaly Kálmán Street, 1096 Budapest |
These Terms also contain the information required by Section 4 of Act CVIII of 2001 on Electronic Commerce Services (Ektv.).
Patient / Client: the natural person who uses the Clinic's services or books an appointment to use them.
Consumer: a natural person acting outside the scope of their profession, self-employed occupation or business activity, as defined in Section 8:1(1)(3) of the Hungarian Civil Code (Ptk.).
Healthcare service: care provided by a physician or specialist under the Service Provider's operating licence, within the meaning of Act CLIV of 1997 on Healthcare (Eütv.).
Treatment package: a multi-session package of services purchased in advance at a price more favourable than the list price.
These Terms apply to all services provided by the Service Provider at the Clinic, and to appointment bookings made through the Website and the online booking interface.
The contract between the parties is concluded when the Service Provider confirms the appointment. The substantive content of the contract for healthcare provision is determined by the information given at the Clinic before the treatment begins and by the informed consent declaration made on that basis (see Section 9).
By booking an appointment the Patient declares that they have read and accept these Terms and have read the Privacy Notice.
The Service Provider provides aesthetic and dermatological outpatient care and related services. The description and current price of each service are available on the price list page of the Website. Prices are stated in Hungarian forints and represent the total amount payable.
The Service Provider reserves the right to change prices. Price changes do not affect appointments already confirmed or treatment packages already purchased.
Following the assessment of the Patient's individual condition during the consultation, the treatment required and its price may differ from the list price; the Service Provider informs the Patient of this before the treatment begins, and the treatment may only commence with the Patient's subsequent agreement.
Appointments may be booked through the form on the Website, through the online booking interface available at mdexpertclinic.mymedio.hu, by telephone, and in person at the Clinic.
The online booking interface is operated by Medio MedTech Zrt.; its own terms also apply to the use of that interface.
The Service Provider sends a confirmation of the booking and a reminder before the treatment to the contact details provided. The Patient is responsible for the accuracy of the contact details given.
The consideration for the service is payable at the Clinic after the treatment, in cash or by bank card, with the exception of treatment packages, the consideration for which is payable in advance. The Service Provider issues an invoice for the payment.
A treatment package is a prepaid service covering several sessions, the unit price of which is more favourable than the list price.
| Validity period | The treatment package may be used within 12 months of its purchase. The Service Provider communicates the validity period in writing at the time of purchase. |
|---|---|
| Personal nature | The treatment package is personal to the purchaser and may be transferred to another person only with the prior consent of the Service Provider. |
| Termination, refund | The Patient may terminate the treatment package at any time without giving reasons. In such a case the Service Provider accounts for the sessions already used at the current list price of the service concerned (reversing the package discount) and refunds the remaining, unused amount within 30 days of termination. |
| Unused sessions at the end of the validity period | The Service Provider refunds the value of unused sessions in accordance with the accounting rule above. The Service Provider does not retain the unused amount. |
| Medical impediment | If the treatment cannot be continued for medical reasons relating to the Patient's state of health, the Service Provider refunds the remaining amount without deduction. |
The Service Provider asks Patients who are unable to attend an appointment to cancel it as early as possible. Cancellation may be made by telephone, by e-mail, or through the online booking interface.
| Cancellation more than 48 hours before the treatment | Free of charge. |
|---|---|
| Cancellation within 48 hours of the treatment | The Service Provider may charge forfeit money (Section 6:213(2) of the Ptk.), the amount of which is communicated to the Patient before the booking. The Service Provider enforces such a charge only where its amount was communicated before the booking. |
| Non-attendance (without prior cancellation) | Any deposit given at the time of booking (Section 6:185 of the Ptk.) is retained by the Service Provider. Where the Patient did not give a deposit, the Service Provider may charge a fee of the amount communicated before the booking. |
| Cancellation by the Service Provider | Where the appointment does not take place for reasons attributable to the Service Provider, the Service Provider returns double the deposit in accordance with Section 6:185(4) of the Ptk. and offers a new appointment. |
The Service Provider requests any deposit expressly as a deposit, at the time of booking, and informs the Patient of its amount and of the above consequences before the booking is made. A deposit is not requested for all services.
The above charges do not apply where the Patient substantiates that the non-attendance or late cancellation was due to reasons beyond their control, in particular sudden illness. The Service Provider does not make access to care required in a case of urgent necessity conditional upon payment.
Medical treatments performed at the Clinic are governed by the Eütv. and by the legislation on the processing of health data. These Terms neither replace nor limit those rules.
Before the treatment begins, the Patient receives individual, detailed oral and written information concerning the intervention, and the treatment may be performed solely on the basis of the informed consent declaration given on that basis (Sections 13–15 of the Eütv.). Acceptance of these Terms does not replace informed consent.
The Patient has the right to refuse care (Sections 20–23 of the Eütv.), the right of access to their medical records (Section 24 of the Eütv.) and the right to lodge a patient-rights complaint (Section 29 of the Eütv.). Information on how to exercise these rights is provided by the Clinic on site.
The Service Provider reserves the right to refuse to carry out a treatment where it is not indicated from a professional medical point of view, is contraindicated, or where the Patient does not provide the necessary information.
Pursuant to Section 1(2) of Government Decree 45/2014 (II. 26.) on the detailed rules of contracts between consumers and undertakings, the scope of that decree does not extend to healthcare services. Accordingly, no fourteen-day right of withdrawal under that decree applies to healthcare services provided at the Clinic by a physician or specialist; cancellation of an appointment is governed by Section 8 of these Terms.
Where the Patient uses a service that does not qualify as a healthcare service, the Consumer has a right of withdrawal without giving reasons within fourteen days of the conclusion of the contract in respect of that service. The Consumer loses that right where the Service Provider has already performed the service in its entirety, at the Consumer's prior express request which also acknowledged the loss of the right of withdrawal (Section 29(1)(a) of Government Decree 45/2014).
In the case of a prepaid treatment package that has not yet commenced, the Patient may withdraw at any time, subject to the accounting rules set out in Section 7.
Withdrawal or cancellation may be declared by an unequivocal statement sent to clinic@mdexpert.hu or to the postal address of the Clinic.
The Service Provider aims to settle complaints primarily by direct discussion with the Patient. Complaints may be submitted orally at the Clinic and by telephone, and in writing to clinic@mdexpert.hu or to the postal address of the Clinic. The Service Provider provides a substantive reply to written complaints within 30 days of receipt.
In the event of a dispute concerning price, payment, a treatment package or cancellation, the Consumer may turn to the following forums:
In the event of a complaint concerning the professional content of the care or the exercise of patient rights, the Patient may turn to:
Complaints concerning the processing of personal data may be addressed to the Hungarian National Authority for Data Protection and Freedom of Information (NAIH); details are set out in the Privacy Notice.
The Service Provider is liable for damage caused in the course of providing healthcare services in accordance with the Ptk. and the Eütv. These Terms neither exclude nor limit that liability.
The Service Provider is not liable for the outcome of a treatment where the Patient fails to comply with the instructions given in the medical information, in particular the aftercare instructions, or provides incomplete or untrue information concerning their medical history, medication or allergies.
The outcome of aesthetic treatments depends on individual characteristics; the Service Provider does not guarantee a specific aesthetic result and informs the Patient of this before the treatment.
The content of the Website, including texts, images, videos and the Clinic's marks, is the intellectual property of the Service Provider or its licensors and may not be used without the prior written consent of the Service Provider. Photographic documentation of the Patient may be used solely on the basis of the Patient's separate, express consent, which may be withdrawn at any time.
The detailed rules on the processing of personal and health data are set out in the Privacy Notice, which forms an inseparable annex to these Terms.
The Service Provider is entitled to amend these Terms unilaterally. The Service Provider publishes any amendment on the Website before it enters into force. Amendments do not affect appointments already confirmed or treatment packages already purchased; those remain governed by the Terms in force at the time of the booking or purchase.
These Terms and the legal relationship between the parties are governed by Hungarian law. The language of contract is Hungarian; any foreign-language version of these Terms is for information purposes and, in the event of any discrepancy, the Hungarian text prevails. The Hungarian courts have jurisdiction over disputes.
If any provision of these Terms proves to be invalid, this does not affect the validity of the remaining provisions.
MDExpert Clinic Kft. · 5 Rétköz Street, 1118 Budapest, Hungary · clinic@mdexpert.hu · +36 70 676 5885
English translation of the Hungarian original; in the event of any discrepancy, the Hungarian text prevails.